Customer Experience & Ops Specialist (Order-to-Cash)

Magnum Icc Sweden Supply Ab; Barcelona; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid working model

Meal voucher card

Private health insurance

Pension plan

Wellhub access

Flexible working hours

4 weeks Flex Work per year

Job summary

Magnum Icc Sweden Supply Ab is seeking a Customer Facing Specialist in Barcelona to deliver outstanding customer experience by managing orders, resolving queries, and coordinating with Supply Chain, Sales, and Logistics. You will act as a bridge between customers, logistics providers, and internal teams to drive service excellence and improve Order-to-Cash processes.

The role requires 2 years in a related field, strong CRM, data analysis, and stakeholder communication skills, with experience in

Qualifications

• Has 2 years of experience in Customer Service, Customer Operations, Supply Chain, Order Management, or a related field, ideally within a Fast-Moving Consumer Goods (FMCG) environment.
• Brings strong skills in customer relationship management, problem-solving, data analysis, and stakeholder communication.
• Has experience working with SAP, advanced Excel, and reporting tools such as Power BI.

Responsibilities

• Managing customer queries and requests through multiple channels, including phone, email, and Microsoft Teams.
• Processing, validating, and monitoring customer orders in SAP, ensuring accuracy of references, delivery dates, and compliance with company guidelines.
• Coordinating with internal stakeholders and logistics providers to ensure successful deliveries and resolve service incidents efficiently.
• Monitoring customer service performance and contributing to the achievement of Supply Chain service objectives.
• Identifying opportunities to improve Order-to-Cash processes and enhance the customer experience.
• Supporting data analysis and reporting activities to help drive informed decision-making and continuous improvement.
• Proposing process efficiencies and contributing to the optimization of Supply Chain KPIs and operational performance.

Skills

Customer relationship management

Problem-solving

Data analysis

Stakeholder communication

Tools

SAP

Excel

Power BI

Job description

Magnum Icc Sweden Supply Ab is seeking a Customer Facing Specialist in Barcelona to deliver outstanding customer experience by managing orders, resolving queries, and coordinating with Supply Chain, Sales, and Logistics. You will act as a bridge between customers, logistics providers, and internal teams to drive service excellence and improve Order-to-Cash processes.

The role requires 2 years in a related field, strong CRM, data analysis, and stakeholder communication skills, with experience in