End-to-End Order Management Specialist

Centrient Pharmaceuticals; Sant Feliu de Llobregat; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

Centrient Pharmaceuticals seeks a dedicated Customer Service Agent in Barcelona to own end-to-end order management, act as a single point of contact for customer and order inquiries, and coordinate with Sales, Supply Planning and Logistics to ensure on-time delivery.

The role requires 3+ years in sales or call center in a B2B setting, excellent communication, problem solving, and the ability to multitask in a fast-paced environment.

Qualifications

• 3+ years of sales or call center experience in a B2B environment.
• Experience liaising with internal distribution and international teams.
• Fluent in English (B2 level) and regional language(s).
• Proficient in MS Office and SAP ERP.

Responsabilités

• Own End-to-End Order Life Cycle for assigned accounts.
• Provide dedicated real-time customer support via phone, meetings, and email.
• Meet KPI related to customer segmentation and fulfillment.
• Coordinate with Sales, Supply Chain and Finance for on-time deliveries.
• Monitor status and drive fulfillment of open orders and updates.
• Align with sales managers on demand allocation and deviations.
• Handle order-related documentation and CMS requirements.
• Communicate proactively with customers and internal stakeholders.
• Handle complaints about price and quantity and coordinate returns.

Connaissances

Sales experience

Call center

English B2

SAP ERP

CRM SAP C4C

Celonis

Formation

High School Diploma

Outils

SAP

Celonis

SAP C4C

Description du poste

Centrient Pharmaceuticals seeks a dedicated Customer Service Agent in Barcelona to own end-to-end order management, act as a single point of contact for customer and order inquiries, and coordinate with Sales, Supply Planning and Logistics to ensure on-time delivery.

The role requires 3+ years in sales or call center in a B2B setting, excellent communication, problem solving, and the ability to multitask in a fast-paced environment.