Benelux Order-to-Cash Customer Care Specialist

Puig; Barcelona; On-site; EUR 32,000 - 42,000; Full time

Job summary

Puig is seeking an Order-to-Cash Coordinator to centralize relations with Benelux customers within the order-to-cash cycle. You will review order statuses, handle EDI and SAP orders, and ensure accurate product and logistics information while communicating stock updates.

You will unblock EDI workflows, coordinate deliveries, manage delays and transport follow-ups, and handle claims and customer inquiries. Strong communication, analytical, and problem-solving skills are essential for success.

Qualifications

• Minimum 2 years in a similar job.
• University degree is required.
• Dutch and English native or professional; Spanish fluent is a plus.

Responsibilities

• Centralize the relation with Benelux Customers in the order-to-cash process.
• Review and provide information about the status of orders.
• Deal with EDI/SAP/email orders and related documentation.
• Review logistic or product information and inform customers of stock issues.
• Unblock EDI orders and enable sales orders to be created.
• Unblock orders for delivery and coordinate with Delivery Monitoring.
• Manage delivery issues, delays and transport planning.
• Handle claims by receiving, analyzing and creating credit/debit notes.
• Maintain day-to-day customer communications and fulfill requests.
• Share KPI insights with customers to identify improvement areas.

Skills

Communication

Analytical thinking

Problem solving

Interpersonal skills

Ability to handle pressure

Education

University Degree

Tools

SAP

EDI systems

Job description

Puig is seeking an Order-to-Cash Coordinator to centralize relations with Benelux customers within the order-to-cash cycle. You will review order statuses, handle EDI and SAP orders, and ensure accurate product and logistics information while communicating stock updates.

You will unblock EDI workflows, coordinate deliveries, manage delays and transport follow-ups, and handle claims and customer inquiries. Strong communication, analytical, and problem-solving skills are essential for success.