Customer Success Agent - HR Tech SaaS (Remote)

JOB TODAY; Madrid; Hybrid; EUR 26,000 - 38,000; Full time

Job summary

Job Today Spain is seeking a CS Agent to join the CRO-led commercial team in Madrid or Barcelona with a flexible remote model. In this role you will support clients, optimize recruitment processes, and collaborate with the Sales Manager to drive value on our platform.

You will engage with client-facing teams, conduct discovery conversations, review metrics, and present managed recruitment propositions across multi-location support. The position requires native Spanish and professional English.

Qualifications

• Background in recruitment management or client-focused roles.
• Customer-centric mindset focused on satisfaction and retention.
• Excellent communication and negotiation skills with stakeholders.
• Ability to manage multiple pipelines and requests.
• Experience with CRM/ATS software like Viterbit or Bizneo.

Responsibilities

• Support the commercial team to deliver an excellent client experience from onboarding through ongoing service.
• Help clients navigate hiring pipelines and resolve support requests promptly.
• Review recruitment metrics, usage patterns, and campaign performance and flag opportunities for improvement.
• Build positive relationships with hiring managers and HR professionals.
• Collaborate with the Sales Manager and wider team, sharing client insights and contributing to retention and growth.
• Learn from leaders in a high-performance environment.
• Run consultative discovery conversations to understand each client’s hiring needs and team structure.
• Present managed recruitment propositions, including scope, fees, and contracts.

Skills

Recruitment management

Client-facing

CRM proficiency

Spanish native

English proficiency

Account management

HR tech experience

Negotiation

Tools

Viterbit

Bizneo

Job description

Job Today Spain is seeking a CS Agent to join the CRO-led commercial team in Madrid or Barcelona with a flexible remote model. In this role you will support clients, optimize recruitment processes, and collaborate with the Sales Manager to drive value on our platform.

You will engage with client-facing teams, conduct discovery conversations, review metrics, and present managed recruitment propositions across multi-location support. The position requires native Spanish and professional English.