Client Success Manager (Remote Job)

Flywire; Valencia; Remote; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Salary with performance bonuses

Fully remote

Comprehensive health insurance

Professional growth opportunities

Generous vacation and PTO

Job summary

Flywire busca un/una Representante de Éxito del Cliente (Customer Success Manager) para unirse a su equipo remoto en España. Serás el asesor de confianza para entender objetivos del cliente y maximizar el valor de nuestra plataforma, fomentando relaciones a largo plazo y la retención.

Idealmente con experiencia en SaaS, habilidades de comunicación en español y inglés, y capacidad de colaborar con ventas, producto y soporte para impulsar adopción y satisfacción.

Qualifications

• Experiencia en Customer Success, Account Management u otro rol similar.
• Excelentes habilidades de comunicación, presentacion e interpersonales en español; inglés deseable.
• Conocimiento de principios de customer success y metodologías.
• Capacidad de analizar datos, identificar tendencias y traducir insights.
• Experiencia con CRM y plataformas de éxito del cliente (Salesforce, Gainsight, ChurnZero).
• Actitud proactiva y capacidad de gestionar varios clientes y prioridades.
• Título universitario en Negocios, Marketing o campo relacionado, o experiencia práctica equivalente.
• Demostrar capacidad para construir y mantener relaciones con clientes.
• Autodisciplina organizada para el trabajo remoto.

Responsibilities

• Onboard de nuevos clientes e integración a la plataforma.
• Interacción proactiva para entender objetivos y retos del negocio.
• Desarrollar y ejecutar planes de éxito para cada cliente.
• Monitorear salud del cliente e identificar cuentas en riesgo.
• Revisiones periódicas y check-ins con clientes.
• Educar sobre nuevas funciones y mejores prácticas.
• Identificar oportunidades de upsell y cross-sell.
• Colaborar con ventas, producto y soporte para defender necesidades del cliente.
• Impulsar adopción, uso y satisfacción de los servicios.
• Recoger feedback para informar desarrollo de producto y mejoras.

Skills

Customer Success

Account Management

Spanish communication

English proficiency

Data analysis

Remote work discipline

Client relationships

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Gainsight

ChurnZero

Job description

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client‑focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long‑term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote‑first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results‑oriented environment.

About the Role

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client‑focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long‑term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote‑first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results‑oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at‑risk accounts for proactive intervention.
• Conducting regular check‑ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross‑selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client‑facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self‑motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self‑disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance‑based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.