Associate Customer Success Manager (Uk Remote)

Turnitin, Llc; Huelva; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Career growth

Paid time off

Online training

Collaborative team

Modern tools

Job summary

Turnitin, Llc is seeking a motivated and client-focused Customer Success Manager to join our fully remote team supporting clients across Spain. You will ensure customers derive maximum value from our SaaS platform, foster long-term relationships, and drive retention.

As a trusted advisor, you will understand client goals, implement strategies, educate on features, monitor health, and collaborate with sales, product, and support to advocate for customer needs.

Qualifications

• Proven experience in Customer Success or Account Management in SaaS/tech.
• Excellent communication, presentation, and interpersonal skills.
• Fluency in Spanish; English is advantageous.
• Ability to analyze data and translate insights into actions.
• Experience with CRM/CS platforms (Salesforce, Gainsight, ChurnZero).
• Bachelor’s degree or equivalent practical experience.
• Strong relationship-building and remote-work discipline.

Responsibilities

• Onboard new clients and ensure a smooth transition to the platform.
• Proactively engage clients to understand objectives and challenges.
• Develop and execute success plans tailored to each client.
• Monitor health and identify at‑risk accounts for intervention.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on features, best practices, and advanced capabilities.
• Identify upsell/cross-sell opportunities based on client needs.
• Collaborate with sales, product, and support to advocate for clients.
• Drive adoption, usage, and overall satisfaction with the service.
• Gather client feedback to inform product and service improvements.

Skills

Customer Success

Account management

Data analysis

Spanish language

English language

Communication

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

Gainsight

ChurnZero

Job description

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client‑focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long‑term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote‑first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results‑oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at‑risk accounts for proactive intervention.
• Conducting regular check‑ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross‑selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client‑facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self‑motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self‑disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance‑based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.