Remote SaaS Support Specialist (Spain)

Jobgether

España

Remote

EUR 30,000 - 48,000

Full time

23 hours ago

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Benefits offered by this job

Remote work

Vacation 24 days

Sick leave 10 days

Professional development

Medical expenses budget

Birthday & work anniversary budgets

Team-building events

Collaborative international team

Career growth opportunities

Job summary

Jobgether is seeking a remote Customer Support Agent based in Spain to assist international users of a SaaS sales outreach platform. You will guide onboarding, troubleshoot issues, and collect customer feedback to improve products. Strong English, ticketing tool experience, and prior SaaS exposure are highly valued.

The role offers a fully remote environment with flexible scheduling to collaborate with global teams and contribute to customer success metrics.

Qualifications

2+ years of professional experience in customer support or similar role.
Advanced English written proficiency (C1).
Familiar with ticketing platforms such as Intercom, Zendesk, Jira, Salesforce.
Strong organizational and time-management skills.
High ownership and accountability when handling inquiries.

Responsibilities

Respond to customer inquiries via live chat and email with prompt, clear solutions.
Troubleshoot issues, escalate bugs to internal teams as needed.
Guide new users through onboarding and explain platform features.
Deliver outstanding service with professionalism and responsiveness.
Advocate for customers by documenting feedback for Product/Engineering teams.
Identify recurring issues and suggest process improvements.
Handle multiple requests simultaneously with accuracy and attention to detail.
Work a fixed schedule of 4:00 PM to 12:00 AM Kyiv time, Monday–Friday, with occasional weekends.