Manager, Customer Success Managers

Jobgether; Badajoz; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Trabajo 100% remoto

Seguro de salud

Crecimiento profesional

Vacaciones y tiempo libre

Acceso a formación online

Ambiente de equipo colaborativo

Herramientas modernas

Job summary

Jobgether busca un/una Customer Success Manager para unirse a un equipo completamente remoto, trabajando desde cualquier lugar de España. La función se centra en ayudar a los clientes a obtener valor máximo de la plataforma, manteniendo relaciones a largo plazo y promoviendo la retención.

Se requiere experiencia en roles de éxito de cliente o gestión de cuentas en SaaS, excelente comunicación en español y capacidad analítica para traducir datos en acciones; se valora inglés.

Qualifications

• Experiencia en Customer Success o Account Management en SaaS o tecnología.
• Comunicación excelente en español; inglés deseable.
• Capacidad para analizar datos y generar estrategias.

Responsibilities

• Onboarding de nuevos clientes para una transición fluida a la plataforma.
• Interaccionar proactivamente con clientes para entender objetivos y retos.
• Desarrollar y ejecutar planes de éxito personalizados.
• Monitorear salud del cliente e identificar cuentas en riesgo.
• Realizar revisiones periódicas y check-ins con clientes.
• Educar sobre nuevas funciones y mejores prácticas.
• Oportunidades de upselling y cross-selling según necesidades.
• Colaborar con ventas, producto y soporte para defender las necesidades.
• Impulsar adopción, uso y satisfacción de los servicios.
• Recoger feedback de clientes para mejoras del producto.

Skills

Comunicación

Presentación

Relaciones con clientes

Inglés (opcional)

Education

Licenciatura en Negocios/Marketing

Tools

Salesforce

Gainsight

ChurnZero

Job description

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self-motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self-disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.

Customer Success Manager - Granada (Remote)

About the Role

Nuestro cliente busca un/a Customer Success Manager experimentado/a para unirse a su equipo y trabajar de forma totalmente remota. Esta posición es fundamental para asegurar que nuestros clientes obtengan