Customer Service Specialist, German Terrassa

Donaldson; Terrassa; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Meal allowance

Shuttle bus

Social benefits after 1 year

Job summary

Donaldson in Terrassa, Barcelona, is seeking a Customer Service Specialist fluent in German and English to support the EMEA team and orders for DACH accounts.

You will handle customers’ purchasing orders, provide timely responses, coordinate with sales, logistics, and finance, and maintain strong relationships to support sales growth. Experience in customer service, administration, or logistics is preferred, with proficiency in MS Office and Oracle R12 a plus.

Qualifications

• Minimum 1 year experience in customer service, administration, or logistics.
• Proficient with MS Office and Outlook.
• Fluent German and English.
• Knowledge of Oracle R12, incoterms, payment terms and CRM is a plus.

Responsibilities

• Process, monitor, and follow-up customers’ purchasing orders.
• Provide delivery commitment and follow-up on order activity.
• Manage invoice creation, corrections, and returns of materials.
• Coordinate with sales, logistics, finance, and production to inform teams of customer activities.
• Handle customer inquiries on pricing, lead-time, products, and availability with professional communication.
• Maintain strong relationships with assigned accounts to support sales growth in DACH.

Skills

Fluent German

Fluent English

Communication skills

Administration

MS Office

Outlook

Tools

Oracle R12

CRM

Job description

Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

We are hiring for a Customer Service Specialist with fluent German and English to be part of our EMEA Customer Service department located in Terrassa, Barcelona. In this position, the selected candidate will be handling customers’ purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth in the DACH region. This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.

Key Responsibilities:

• Process, monitor, and follow-up customers’ purchasing orders
• Ensure effective service and administrative support for the assigned customer
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills:

• Minimum of 1 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Fluent level of German and English
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Proactive attitude, ability to take decisions when necessary, and to be a time player

What we do we offer?

• International work environment
• Permanent position
• Flexible working schedule (7.30 - 9.30 to 16.30 - 18.30)
• Daily shuttle bus from Plaza España (Barcelona) to our office in Terrassa
• Competitive salary & monthly meal allowance
• Hybrid working model (3 days of remote work per week)
• Initial training is in the office for 2 months
• Social benefits are offered after one year
• Free coffee & fruit during office days, online Spanish lessons outside of working hours