Customer Service Representative (French & English)

Donaldson Company; Barcelona; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid working model

Shuttle bus from Plaza España

Company pension and health benefits

Descripción de la vacante

Donaldson Company in Terrassa, Barcelona, is seeking a Customer Service Representative fluent in French and English to manage customer purchase orders and build strong client relationships. The role requires at least 1 year of order-entry or customer service experience.

It offers a permanent contract in a multinational, a hybrid schedule with remote work three days per week, and a structured onboarding process.

Formación

• Fluency in French and English is mandatory.
• Minimum 1 year of experience in order entry or customer service.
• Strong communication and organizational skills; able to multitask in a dynamic environment.

Responsabilidades

• Provide phone and online support to customers and internal teams.
• Handle and resolve inquiries and complaints, coordinating with internal departments.
• Process information via email and verbal communication accurately.
• Perform order data entry and keep systems updated.

Conocimientos

French language

English language

Customer service

Order entry

Multitasking

Communication

Herramientas

MS Office

Outlook

Descripción del empleo

## Customer Service Representative (French & English)Applylocations: Terrassatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-27056Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. We are looking for a Customer Service Representative with fluency in French and English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona.The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in France.**Key Responsibilities:*** Provide phone and online support to customers, as well as internal support to the Customer Service team* Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed* Process information received via email and verbal communication efficiently and accurately* Perform order data entry ensuring systems are consistently updated**Relevant Experience and Skills:*** Minimum 1 year of experience in order entry, customer service or administration* Strong communication, organizational, and multitasking skills* Team player with strong adaptability in a dynamic environment* Good working knowledge of MS Office and Outlook* Language: fluency in French and English is mandatory**What We Offer:*** Permanent contract in a multinational company* Opportunities for internal growth and development* Flexible working schedule (7:00 – 9:30 / 16:00 – 18:30)* Hybrid working model: 3 days of remote work per week* Shuttle bus from Plaza España (Barcelona) to Terrassa office* Competitive salary package with allowances* Structured onboarding (2 months on-site)* Social benefits (health, life insurance and pension plan) are offered after* Free coffee & fruit in the office* International and collaborative work environment