Customer Service Representative (German - speaking)

Concentrix; Barcelona; Presencial; EUR 19.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Excellent office location in Barcelona

Descripción de la vacante

Concentrix in Barcelona (on-site) is seeking a Customer Service Representative fluent in German and English. You will handle incoming calls and emails, resolve customer inquiries, and maintain product knowledge.

The role offers a permanent contract with 39 hours per week, rotative schedule 11:00–20:00, and full paid training plus career development opportunities.

Formación

• German language proficiency and advanced English required.
• Call handling or customer support experience preferred.
• Ability to log details and resolve issues within SLA.

Responsabilidades

• Take incoming customer calls via telephone, email, voicemail, or other channels and resolve users' requests.
• Log call details in the case management system and provide response and resolution within SLA.
• Maintain product knowledge and customer-specific applications.

Conocimientos

German language

English language

Descripción del empleo

Job Title

Customer Service Representative (German - speaking)

Job Description

Ready to ditch the ordinary and embrace the extraordinary? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Concentrix Is a Great Match If You

• Are proficient or bilingual in German plus an advanced level English
• Have good disposition to work in a customer service environment
• Have customer care skills - ability to listen to and understand the customers' need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

• 39 hours/week permanent contract
• Schedule: rotative Monday to Saturday from 11:00 to 20:00
• Salary range from 19k to 22k
• Excellent office location in Barcelona
• Full paid training on the company and the project you'll be working on - Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.