Customer Service Representative (6-month contract) / English

Tamarind Intelligence; Terrassa; Híbrido; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Shuttle from Plaza España to Terrassa

6-month contract

Descripción de la vacante

Donaldson in Terrassa, near Barcelona, seeks a temporary Customer Service Representative with strong English to support the Process Filtration team.

You will manage customer purchase orders, liaise with sales, and support growth across markets, focusing on the Nordic region, delivering top-quality service and building strong customer relationships.

Formación

• Minimum 1 year in customer service, administration, or logistics.
• Proficient with MS Office and Outlook.
• Excellent English; additional languages a plus.
• Flexible, multitasking, and team oriented.

Responsabilidades

• Process, monitor, and follow-up customers' purchasing orders.
• Provide effective service and administrative support for assigned customers.
• Provide delivery commitments and follow-up on order activity and discrepancies.
• Manage invoice creation, corrections, and returns processing.

Conocimientos

English proficiency

MS Office & Outlook

Oracle R12

CRM knowledge

Multitasking / time management

Team player

Proactive attitude

Additional languages (Italian, French,

Herramientas

Oracle R12

CRM systems

Descripción del empleo

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a temporary Customer Service Representative with a high level of English to join the Process Filtration Customer Service team based in Terrassa, Barcelona.

In this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth across various markets, with a primary focus on the Nordic region.

Key Responsibilities

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience And Skills

• Minimum of 1 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• A high level of English is required. Additional languages, particularly Italian, French and Spanish, would be a strong asset
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a team player

What We Offer You

• Temporary 6-month contract to cover a maternity leave
• Flexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)
• Hybrid working model (3 days of remote working per week)
• Company shuttle from Plaza España (Barcelona city) to our office in Terrassa
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance and telework expenses support)
• Free coffee & fresh fruit at the office, Employee Assistance program

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.