Customer Representative (Dutch-speaking) - On-site - Sports industry MA01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Referral bonus

Full paid training

Career development programs

Good location in Barcelona

Job summary

Concentrix in Barcelona is seeking a Customer Representative (Dutch-speaking) to join on-site and support sports industry brands. You will handle inbound and outbound contacts, log interactions, and ensure consistent presentation of client images across channels.

Fluent Dutch and advanced English are required, with a customer-focused mindset, strong written skills, and teamwork. The role includes full-time hours, comprehensive training, and a collaborative, inclusive work environment in a prime

Qualifications

• Fluency in Dutch and advanced level of English required.
• Strong communication and writing skills.
• Customer-focused attitude with team spirit.

Responsibilities

• Provide first class customer satisfaction and support
• Handle inbound contacts via telephone and email; log calls
• Perform outbound contacts and update tracking system
• Maintain professional presentation of customer's brand
• Enrich and localize knowledge base from new contacts

Skills

Dutch

English

Job description

Job Title: Customer Representative (Dutch-speaking) - On-site - Sports industry MA01 Job Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Sports industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
• Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures
• Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
• Ensure correct presentation of the customer’s corporate and brand images in all interactions
• Enrich and localize the knowledge database from new incoming contacts

Concentrix is a great match if you:

• Are proficient or bilingual in Dutch plus an advanced level of English
• Are self-motivated, team player and supportive person
• Have active listening and comprehension skills
• Are outgoing and open minded
• Have very good written skills
• Have customer-focused attitude
• Have goal oriented

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• Full-time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
• Salary 22162,32 euros gross/year + up to 2 000 euros gross/year in bonus
• Good location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

We want to hear from you.

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Dutch (Required), English

Time Type: Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s ... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.