Customer Experience Specialist (Dutch-speaking) - On-site - Automotive Industry JL01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 19,000 - 24,000; Full time

Benefits offered by this job

Private medical insurance

Permanent contract

Central location in Barcelona

Full paid training

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona seeks a Customer Experience Specialist who speaks Dutch and English to join on-site in the automotive sector. You will lead structured follow-ups, represent a premium brand, and capture key insights for retailer teams.

The role requires excellent communication, a background in business or automotive studies, and a keen interest in luxury products. Expect full-time hours and a central Barcelona location.

Qualifications

• Bilingual in Dutch and English.
• High school diploma minimum; background in business, communications, or automotive studies preferred.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Clear, confident communication with executive-level or premium clients.
• Strong interest in the automotive industry and premium products.
• Structured, professional, and discreet when handling pricing or offers.
• Comfort with a scripted call approach and written post-interaction reports.

Responsibilities

• Lead follow-up and support calls with prospective customers.
• Represent a premium automotive brand with professionalism and courtesy.
• Identify customer concerns, especially pricing and product preferences.
• Collect insights and summarize interactions for retailer sales teams.
• Maintain relationship continuity with follow-up and offers.
• Ensure interactions align with brand quality standards.

Skills

Dutch

English

Education

High school diploma

Job description

Job Title: Customer Experience Specialist (Dutch-speaking) - On-site - Automotive Industry JL01

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

What you will do in this role

• Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
• Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
• Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
• Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
• Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
• Ensure all customer interactions align with the quality standards and premium positioning of the brand.

Concentrix is a great match if you:

• Are bilingual or proficient in Dutch and English
• Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
• Bring experience in customer service or sales — ideally within the automotive or luxury sectors
• Communicate clearly and confidently, especially with executive-level or high-end clientele
• Demonstrate a strong interest in the automotive industry and premium products
• Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
• Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply.

What’s in it for you

• Full-time 39 hours/week, permanent contract: Monday - Saturday rotative 09.00 - 18.00
• Salary 21.473,38 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1769500 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: Dutch (Required), English Time Type: Full time2026-12-14

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.