Customer Service Representative with High Level of English

CPM CX Centre; Barcelona; Hybrid; EUR 16,285 - 19,904; Full time

Benefits offered by this job

Ongoing training and development

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn Learning and certifications

Referral bonus

Job summary

A leading customer service provider in Barcelona is seeking a Customer Service Representative. This role requires fluent English and a passion for outstanding customer care. You'll advocate for customers, provide product expertise, and handle inbound support requests. The position offers a hybrid work model, competitive salary, and career growth opportunities.

Qualifications

• Excellent grammar and spelling in English.
• Passion for delivering outstanding customer service.
• Ability to manage administrative tasks with attention to detail.
• Proactive approach to resolving issues.

Responsibilities

• Act as a passionate advocate for customers.
• Develop a deep understanding of products and services.
• Deliver exceptional customer support across all channels.
• Analyze issues and offer personalized solutions.
• Represent the brand and its values.

Skills

Fluent in English

Customer service skills

Proactive problem-solving

Administrative skills

Analytical skills

Job description

Customer Service Representative with High Level of English

3 weeks ago Be among the first 25 applicants.

Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting‑edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well‑being.

What's your mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Excellent Communication: Fluent in English with exceptional grammar and spelling.
• Customer‑Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem‑Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

• Start Date: January 2026
• Position: Customer Service Representative
• Hours: 39 hours per week
• Work Schedule: Monday to Sunday between 10 pm & 7 am
• Salary: €18,095 gross per year
• Holidays: 24 calendar days
• Work Model: Hybrid or Work From Home
• Training: 1 week of training from Monday to Friday – 9:00 am to 6:00 pm
• Office Location: Barcelona (La Sagrera)

Additional Perks

• Career Growth: Ongoing training and development.
• Well‑being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn Learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Customer Service
• IT Services and IT Consulting