Customer Service Representative (Spanish - Speaking) On Site TR02

CNX; Barcelona; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Central location Barcelona

Job summary

CNX in Barcelona is seeking a Customer Service Representative (Spanish speaking) for an on-site role. You will handle customer requests, maintain SLA, and escalate issues as needed. The position includes full training, career development, and a fixed 39-hour week.

Ideal candidates are native Spanish speakers with English proficiency, basic sales skills, and IT knowledge. The role is based in a central Barcelona location with growth opportunities.

Qualifications

• + Native Spanish speaker with proficient English and prior similar role experience.
• + Basic sales skills including upselling and cross-selling.
• + Comfortable working in a customer service environment with IT tools.
• + Good communication, listening, teamwork and stress resistance.

Responsibilities

• Respond to customer requests and ensure SLA adherence.
• Escalate service issues when needed.
• Follow project processes and procedures.
• Provide cover for other agents as required.
• Coordinate with supervisors on projects as needed.
• Attend team meetings and support performance and quality.
• Complete administrative duties accurately and timely.
• Participate in ongoing training and development.

Skills

Bilingual Spanish

English proficiency

Customer service

Teamwork

Stress resistance

Problem solving

Communication skills

IT tools basic

Tools

Windows/MS Office

Job description

Job Title:

Customer Service Representative (Spanish - Speaking) On Site TR02

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed

What you will do in this role

As a Customer Service Representative on our team, you will:

• Respond appropriately tocustomers’requests andprovideall the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projectswhererequested
• To understand andcomply withadministrative duties including holiday,sicknessand overtime forms ina timelyandaccuratemanner
• To attend regular Team Meetings
• To work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer satisfaction

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you :

• Are native in Spanish and proficient in English
• Have previous experience in a similar position and industry
• Have basic sales skills, upselling and cross-selling
• Are in good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Personal abilities

• Very goodcommunication, listeningskills
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to work in a team
• Resistanttostress
• Logical approach to problem solving
• Ability to work on own initiative
• Ability to adapt to different situations and needs

What’s in it for you

• Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00,
• Salary 18.710,98 euros gross/year + up to 1.500 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you’ll be working on
• Career development programs and specialized courses

Experience the best version of you!

Concentrix is an equal opportunity employer__

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1756499

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Spanish (Required)

Time Type:

Full time2026-09-08