Customer Service Representative with High Level of English

CPM CX Centre

Barcelona

Hybrid

EUR 16.285 - 19.904

Vollzeit

14 Tage+

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Ongoing training and development

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral bonus

Zusammenfassung

A leader in foot health is looking for a Customer Service Representative in Barcelona. You'll advocate for customers, provide expert product knowledge, and deliver support across channels. Exceptional English skills and a passion for service are essential. The role offers a hybrid work model, 39 hours/week, with a gross salary of €18,095 annually and various benefits including training and career growth opportunities.

Qualifikationen

Exceptional grammar and spelling in English.
Ability to handle sensitive calls with empathy.
Proven efficiency in managing administrative tasks.

Aufgaben

Act as a passionate advocate for customers.
Develop deep understanding of products and services.
Deliver customer support across multiple channels.
Analyse customer issues and offer personalized solutions.
Represent the brand authentically.

Kenntnisse

Fluent in English

Customer-Centric Approach

Strong Administrative Skills

Proactive Problem-Solving

Jobbeschreibung

Customer Service Representative with High Level of English

Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.

What's your Mission?

Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Excellent Communication: Fluent in English with exceptional grammar and spelling.
Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits