Customer Service Representative for the Portuguese Market

CPM International Contact Centre

Barcelona

Híbrido

EUR 16.285 - 19.904

Jornada completa

14 días+

Generador de candidaturas

Destaca para este puesto: genera un currículum y una carta de presentación adaptados en cuestión de un minuto.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Career growth through ongoing training

Well-being support with counselling resources

Exclusive perks and discounts

Health benefits including discounted insurance

LinkedIn learning and certifications

Referral program with bonuses

Descripción de la vacante

A customer service company based in Barcelona is seeking passionate Customer Service Representatives for the Portuguese market. This role entails providing exceptional support across different channels and requires fluency in Portuguese and English. The position offers a hybrid work model with comprehensive training, competitive salary, and various benefits, ensuring a supportive environment for professional growth.

Formación

Fluency in Portuguese with excellent written and verbal communication skills.
Strong English language proficiency (written and spoken).
A genuine passion for helping people and delivering exceptional customer service.
The ability to understand and respond to customer needs with empathy and compassion.
Strong attention to detail and the ability to manage multiple tasks efficiently.
A proactive approach to problem-solving and a commitment to finding innovative solutions.

Responsabilidades

Provide top-notch support to customers through various channels.
Develop a deep understanding of the product range to assist customers effectively.
Analyse customer concerns and implement effective solutions.
Promote brand values and foster positive customer experiences.

Conocimientos

Fluency in Portuguese

Strong English language proficiency

Customer focus

Empathy

Organisational skills

Problem-solving

Descripción del empleo

Customer Service Representative for the Portuguese Market

4 weeks ago Be among the first 25 applicants

Our client

Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Requirements

Language Proficiency: Fluency in Portuguese with excellent written and verbal communication skills.
English Language Skills: Strong English language proficiency (written and spoken).
Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
Empathy: The ability to understand and respond to customer needs with empathy and compassion.
Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.

Benefits