Customer Service Representative for the Portuguese Market

CPM International Contact Centre; Barcelona; Hybride; EUR 16 285 - 19 904; Plein temps

Avantages offerts par ce poste

Career growth through ongoing training

Well-being support with counselling resources

Exclusive perks and discounts

Health benefits including discounted insurance

LinkedIn learning and certifications

Referral program with bonuses

Résumé du poste

A customer service company based in Barcelona is seeking passionate Customer Service Representatives for the Portuguese market. This role entails providing exceptional support across different channels and requires fluency in Portuguese and English. The position offers a hybrid work model with comprehensive training, competitive salary, and various benefits, ensuring a supportive environment for professional growth.

Qualifications

• Fluency in Portuguese with excellent written and verbal communication skills.
• Strong English language proficiency (written and spoken).
• A genuine passion for helping people and delivering exceptional customer service.
• The ability to understand and respond to customer needs with empathy and compassion.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• A proactive approach to problem-solving and a commitment to finding innovative solutions.

Responsabilités

• Provide top-notch support to customers through various channels.
• Develop a deep understanding of the product range to assist customers effectively.
• Analyse customer concerns and implement effective solutions.
• Promote brand values and foster positive customer experiences.

Connaissances

Fluency in Portuguese

Strong English language proficiency

Customer focus

Empathy

Organisational skills

Problem-solving

Description du poste

Customer Service Representative for the Portuguese Market

Customer Service Representative for the Portuguese Market

4 weeks ago Be among the first 25 applicants

Our client

Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

Our client

Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

What's your Mission?

• Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
• Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
• Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
• Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.
  
  

Requirements

• Language Proficiency: Fluency in Portuguese with excellent written and verbal communication skills.
• English Language Skills: Strong English language proficiency (written and spoken).
• Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
• Empathy: The ability to understand and respond to customer needs with empathy and compassion.
• Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
• Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
  
  

Benefits

• Start Date: October 2025
• Hours: 39 hours/week
• Work Schedule: Monday to Friday - 9:00 am to 6:00 pm
• Salary: €18,095 gross per year
• Holidays: 24 working holidays / 2 accrued days per month
• Work Model: Hybrid (6 days per month at the office)
• Training: Monday to Friday - 9:00 am to 6:00 pm- 3 weeks of training
• Office Location: Barcelona (La Sagrera)
  
  

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.
  
  

Let's discuss your future at CPM International!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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