Customer Service Representative (Spanish-speaking) - Onsite - WE01

Talkpush; Bellprat; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Job summary

Concentrix is seeking a Customer Service Representative in Barcelona to join a global technology and services leader. You will handle inquiries, provide accurate information, and resolve issues while maintaining strong customer relationships.

This full-time role requires a bilingual Spanish/advanced English proficiency, excellent written and verbal communication, and the ability to work in a fast-paced environment. Zendesk experience is a plus.

Qualifications

• Proficient or bilingual level of Spanish and advanced level of English.
• Previous experience in customer service, helpdesk, or similar role is valuable.
• Strong written and verbal communication skills with interpersonal abilities.
• Customer-focused and detail-oriented with commitment to high-quality service.

Responsibilities

• Identify and assess customers’ needs via consultations and after-sales requests.
• Manage communications through email and chat with accurate information.
• Handle complaints, find solutions, and follow up for resolution.
• Build customer relationships through empathy and clear communication.
• Manage the CRM system and keep data up to date.
• Collaborate with Sales, Finance, Administration and other departments.

Skills

Customer service

Communication

Multitasking

Zendesk

Team player

Tools

Zendesk

Job description

Experience the power of a game-changing career

Wantto be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands,the ones you use everyday, improvetheir businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as aCustomer Service Representative!

Career growth and personal development

We’llgive you the skills and opportunities to grow yourcareer,while working in an international and dynamic environment.

What you will do in this role

• Identifyand assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customercommunicationsthroughemail and chat, providingaccurateand complete information.
• Handle customer complaints, findappropriate solutions, and follow up to ensure resolution.
• Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• Manage theCRM system, keeping customer interactions, accounts, files, and databases up to date.
• Collaborate withSales, Finance, Administration, and other departmentsto support customer processes and operations.

• Have a proficient or bilingual level of Spanish and advanced level of English
• Previousexperience incustomer service, helpdesk, or a similar roleis valuable.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
• Able tomulti-task, prioritize, and find effective solutionsin a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• A true team player who enjoys working towards both individual and team goals.
• Previousexperience withZendeskis a plus.

What’sin it for you?

• Full-time39 hours/week permanent contract

• Monday toSundayfrom 09.00to 18:00
• Salary19.623,94 euros gross/year
• Greatteam and working environment in a modern centrally placed office in Barcelona
• Full paid training on the company and the projectyou'llbe working on

Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

What to expect

Step 1

Each question tells you how to answer it: type, choose, record, or attach a file.

Step 2

A person reviews your answers

A recruiter reads everything you have sent and follows up about the next step.