Customer Service Representative (French and Spanish speaking) - Onsite - JE01

Talkpush; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time contract

Bonus opportunities

Fully paid training

Career development programs

Referral bonus opportunities

Job summary

Concentrix in Barcelona is seeking a Customer Service Representative on-site to join a global technology and services leader. You will support top brands and help customers grow through excellent service.

In this 39-hour/week full-time role, you will handle information requests, log and follow up orders, assist with post-sales needs, and capture data in the CRM. Training is provided and career development is encouraged.

Qualifications

• Proficient or bilingual in French and advanced level of Spanish.
• Excellent communication skills in a variety of customer-facing situations.
• Good team player with drive for success.
• Previous experience in similar position is a plus.

Responsibilities

• Provide accurate information to our customer.
• Logging and follow up of correct and valid orders or requests.
• Delivery of high caliber customer service on post-sales requisitions (logistics, warranties, refunds…).
• Capturing of all required data elements in CRM as required by client’s training, policies and procedures.

Skills

French

Spanish (Advanced)

Communication skills

Team player

Job description

Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, you will:

• Provide with accurate information to our customer.
• Logging and follow up of correct and Valid Orders or requests.
• Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds…)
• Capturing of all required data elements in CRM as required by client’s training, policies and procedures.

Your QualificationsWe welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Requirements

• Are proficient or bilingual in French + advanced level of Spanish
• Excellent communication skills in a variety ofcustomerfacing situations.
• Good team player with drive for success.
• Previousexperienceinsimilarposition is a plus.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.In this role, you’ll benefit from:

• Full-time (39 hours/week) temporary contract, Monday to Friday (09:00–18:00)
• Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonus
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.