Customer Service Representative with Italian & English (Substitution Contract)

CPM CX Centre

Barcelona

Híbrido

EUR 16.285 - 19.904

Jornada completa

14 días+

Generador de candidaturas

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Ventajas ofrecidas por este puesto de trabajo

Ongoing training and development

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral bonus program

Descripción de la vacante

A leading customer service company in Barcelona is seeking a Customer Service Representative with fluency in Italian and English. This role involves addressing customer inquiries with a focus on first-contact resolution, while delivering exceptional support across various channels. The position offers a hybrid work model with a salary of €18,095 gross per year and additional benefits for career growth and well-being.

Formación

Fluent in Italian with exceptional grammar and spelling.
Fluency in both written and spoken English.
Genuine passion for delivering outstanding customer service.

Responsabilidades

Act as an advocate for customers, ensuring their needs are addressed.
Develop a deep understanding of products to inform customers.
Provide seamless customer support across various channels.

Conocimientos

Fluency in Italian

Strong English proficiency

Customer-centric approach

Strong administrative skills

Proactive problem-solving

Descripción del empleo

Customer Service Representative with Italian & English (Substitution Contract)

1 day ago Be among the first 25 applicants

Who Are We: CPM CX

CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client

Client is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first‑contact resolution to provide exceptional customer experiences.

What's your Mission?

Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
Strong English Proficiency: Fluency in both written and spoken English.
Customer-Centric Approach: Genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
Proactive Problem-Solving: Professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

Your Benefits Package: