Customer Service Representative (Spanish-speaking) - Onsite - WE01

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Great team and working environment

Full paid training

Job summary

Concentrix is seeking a Customer Service Representative (Spanish-speaking) to join our Barcelona office. You will respond to inquiries via email and chat, assess customer needs, and collaborate with Sales, Finance, and Administration to support processes.

The role is based on-site with full-time hours and a fixed salary. The ideal candidate has bilingual Spanish and advanced English, prior customer service experience, strong communication skills, and a customer-first mindset.

Qualifications

• Fluent or bilingual in Spanish and advanced level of English.
• Previous experience in customer service, helpdesk, or similar roles is valuable.
• Strong written and verbal communication with interpersonal skills.
• Customer-focused and detail-oriented with a commitment to high-quality service.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Identify and assess customers’ needs and handle consultations, after-sales requests, and general enquiries.
• Manage customer communications through email and chat, providing accurate and complete information.
• Handle customer complaints, find solutions, and follow up to ensure resolution.
• Build strong customer relationships through empathy and clear communication.

Skills

Spanish language proficiency

English language proficiency

Customer service experience

Zendesk experience

Tools

Zendesk

Job description

Job Title: Customer Service Representative (Spanish-speaking) - Onsite - WE01 Job Description

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as a Customer Service Representative! Career growth and personal development We’ll give you the skills and opportunities to grow your career, while working in an international and dynamic environment.

What you will do in this role

• Identify and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customer communications through email and chat, providing accurate and complete information.
• Handle customer complaints, find appropriate solutions, and follow up to ensure resolution.
• Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• Manage the CRM system, keeping customer interactions, accounts, files, and databases up to date.
• Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.

Your qualifications

• Have a proficient or bilingual level of Spanish and advanced level of English
• Previous experience in customer service, helpdesk, or a similar role is valuable.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
• Able to multi-task, prioritize, and find effective solutions in a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• A true team player who enjoys working towards both individual and team goals.
• Previous experience with Zendesk is a plus.

What’s in it for you?

• Full-time 39 hours/week permanent contract
• Monday to Sunday from 09.00 to 18:00
• Salary 19.623,94 euros gross/year
• Great team and working environment in a modern centrally placed office in Barcelona
• Full paid training on the company and the project you'll be working on

Experience the best version of you

Concentrix is an equal opportunity employer

We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Spanish (Required)

Time Type: Full time

Mission: Hi, we're Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.