Customer Service Representative (Spanish - Speaking) On Site TR02

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Central location in Barcelona

Full paid training

Career development programs

Specialized courses

Job summary

Concentrix is hiring a Customer Service Representative in Barcelona to handle Spanish-speaking customer inquiries onsite. You will receive comprehensive training, work with diverse brands, and support customer satisfaction while meeting contractual SLAs.

The role requires native Spanish, English proficiency, and prior customer service or sales experience. Central Barcelona location, 39 hours per week, with a base salary of 18,710.98 EUR and up to 1,500 EUR yearly bonus.

Qualifications

• Native Spanish speaker with proficiency in English.
• Experience in a similar customer service role preferred.
• Basic sales skills including upselling and cross-selling.
• Good disposition for customer service environments.
• Working knowledge of IT platforms, equipment, and applications (Windows/MS Office).

Responsibilities

• Respond to customer requests and provide guidance to ensure satisfaction and SLA adherence.
• Escalate potential service issues as needed.
• Follow project processes and procedures.
• Provide cover for other agents when needed, within the same or across teams.
• Coordinate with Supervisors and Mentors on project specifics.
• Complete administrative duties (holiday, sickness, overtime) accurately.
• Attend regular team meetings and contribute to service quality.
• Support extra tasks from Supervisors/Mentors to maintain performance.

Skills

Spanish (native)

English (proficient)

Customer service experience

Sales basics

Upselling

Cross-selling

Windows

MS Office

Tools

Windows

MS Office

Job description

Job Title: Customer Service Representative (Spanish - Speaking) On Site TR02 Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed

What you will do in this role

As a Customer Service Representative on our team, you will:

• Respond appropriately tocustomers’requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projects where requested
• To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
• To attend regular Team Meetings
• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are native in Spanish and proficient in English
• Have previous experience in a similar position and industry
• Have basic sales skills, upselling and cross-selling
• Are in good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Personal abilities

Very goodcommunication, listeningskills

Customer care skills – ability to listen to and understand the customers’ needs

Ability to work in a team

Resistanttostress

Logical approach to problem solving

Ability to work on own initiative

Ability to adapt to different situations and needs

What’s in it for you

• Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00,
• Salary 18.710,98 euros gross/year + up to 1.500 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Equal opportunity employment

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Job details

R1756499

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Spanish (Required)

Time Type: Full time2026-09-08

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.