Customer Service Representative (English - speaking) - Hybrid - EW01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20.000 - 22.000; Vollzeit

Benefits dieser Stelle

Full-time 39 hours/week

Hybrid mode after probation

Full paid training

Career development programs

Zusammenfassung

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative to handle incoming calls, emails, and other channels in English while delivering quality support.

The role supports a hybrid work model after probation and offers full-time hours with paid training and development opportunities. The position emphasizes owning customer interactions, resolving issues within SLA, and continuing to expand product and system knowledge to better assist

Qualifikationen

• Proficient or bilingual in English.
• Working knowledge of IT platform, equipment, and applications: Windows/MS.
• Office/internet configuration.

Aufgaben

• Take incoming customer calls and solve users’ demands.
• Log call details and provide response within SLA.
• Maintain service and product knowledge for customer applications.
• Escalate issues with Mentor when needed.
• Ensure contractual SLA is maintained.

Kenntnisse

English

IT knowledge

Office/Internet setup

Customer service mindset

Ownership & resolution

Jobbeschreibung

Job Title: Customer Service Representative (English - speaking) - Hybrid - EW01

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.
• Ensure contractual SLA is maintained.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are proficient or bilingual in English
• Working knowledge of IT Platform, equipment, and applications: Windows/MS
• Office/ internet configuration
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to take ownership of, and progress calls to resolution or to elevate call to resolution

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time 39 hours/week, Monday - Friday from 9:00 to 18:00
• Temporary contract: Target End Date 31/01/2027
• Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona with possibility of Hybrid mode after probation
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required)

Time Type: Full time

2027-01-31

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.