Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry - BC01

Concentrix; Barcelona; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Central location in Barcelona

Full paid training on company and proj

Career development programs

Language classes

Job summary

Concentrix seeks a Customer Service Representative in Barcelona fluent in Spanish and Catalan with strong English skills. You will handle incoming calls and emails, log interactions, and resolve issues within SLA while presenting a professional brand image.

You’ll work in a team, maintain product knowledge, and tailor responses to customer profiles. The role offers full-time hours, training, and development opportunities in a dynamic fashion-related industry context.

Qualifications

• Bilingual in Spanish and Catalan with advanced English.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Take incoming contacts via telephone and email and resolve user requests.
• Log call details in the system and meet SLA commitments.
• Maintain knowledge of client applications and stay updated on product details.
• Understand customer profiles and tailor communications accordingly.
• Ensure adherence to contractual SLA.
• Act as a Brand Ambassador for the company and its products.

Skills

Spanish & Catalan bilingual

English (advanced)

Customer service

Teamwork

Tools

CRM software

Payment platforms

Job description

Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry - BC01

Experience the power of a game - changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Take incoming contacts (via telephone and email) and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual clients
• Understand the customer profile and maintain appropriate communication in relation to it
• Ensure contractual SLA is maintained
• Act as a Brand Ambassador for the company and their products

Your qualifications

• Are proficient or bilingual in Spanish and Catalan and have advanced in English
• Good disposition to work in a customer service environment. As well as teamwork skills.
• Customer care skills - ability to listen to and understand the customers' need.
• Ability to take ownership of, and progress calls to resolution or to escape call to resolution.
• Initiative and availability to receive trainings and adaptation skills.
• Proven expertise in client services regarding fashion or boutique experience.
• Interest and passion for fashion as well as knowledge of the latest fashion trends.
• Proven expertise in E-commerce client service (after purchase)
• Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way.
• Proven expertise in Payment Method platforms - Knowledge in CRM software.

What’s in it for you

• Full-time 39 hours/week temporary contract: Monday to Friday from 14:00 to 22:00
• Salary 19.623.94 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Catalan, English, Spanish (Required)

Time Type: Full time2027-02-12

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.