Customer Representative (French-speaking) - AMER

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 23,000; Full time

Benefits offered by this job

39h weekly contract

Central location in Barcelona

Full paid training

Career development programs

Job summary

Concentrix is seeking a Customer Service Representative (French-speaking) to join our Barcelona on-site team. You will handle inquiries via phone, email, or chat, deliver first-contact resolutions, and support our brands across the sports clothing sector.

The role offers a 39-hour weekly contract, a central Barcelona location, full paid training, and ongoing career development programs. French and advanced English are required, with a customer-first mindset and ownership of calls to resolution.

Qualifications

• Proficient or bilingual in French and advanced English.
• Good disposition to work in a customer service environment.
• Customer care skills – listen to and understand customers’ needs.
• Able to take ownership and progress calls to resolution.

Responsibilities

• Handle incoming customers' contacts (phone, email, chat or alerts) and resolve users’ requests + soft sales.
• Log call details onto call management systems and provide responses within SLA.
• Maintain product and service knowledge related to customer applications.
• Ensure contractual SLA is maintained.

Skills

French

English (advanced)

Job description

Job Title: Customer Representative (French-speaking) - AMER

Job Description

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative (French-speaking) in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands + soft sales
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are proficient or bilingual in French and advanced in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Temporary 39 hours/week contract: Monday to Friday between 09:00 - 18:00
• Salary 19623.94 euros gross/year + up to 2.400 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1740185 Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, French (Required) Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.