Customer Service Representative – Spanish & English

CB Talents; Montgat; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

CB Talents is hiring for an on-site customer service role in Barcelona, Spain. You will handle airline customer calls, ensuring a positive experience and efficient issue resolution.

The position requires fluent Spanish (C1) and English (B2), and prior customer service experience. Shifts are rotating, with a salary of €19,623.34 gross per year plus bonuses.

Qualifications

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience required.
• Proven experience handling high-volume calls.
• Resilience in sensitive situations.

Responsibilities

• Support airline customers by phone to deliver a great experience.
• Handle high call volumes with calm and empathy.
• Stay solution-oriented in stressful situations and make real-time decisions.

Skills

Fluent Spanish

English (B2)

Customer service

High-volume calls

Job description

Your next career move starts in Barcelona.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Barcelona, Spain (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• Salary: €19,623.34 gross/year
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities