Customer Service Representative – Spanish & English | Barcelona

Savior Artigos Texteis Lda; Badalona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

On-site in Barcelona

Job summary

Savior Artigos Texteis Lda in Barcelona, Spain, is seeking a customer service professional to support airline customers on-site. You will manage high-volume calls with a focus on delivering excellent service in a dynamic, fast-paced environment.

The role requires fluent Spanish (C1) and English (B2), prior customer service experience, and the ability to handle sensitive situations with empathy and clear communication. On-site position with rotating shifts offers growth opportunities.

Qualifications

• Fluent Spanish (C1) in spoken and written
• English (B2) in spoken and written
• Previous customer service experience required
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Availability for rotating shifts

Responsibilities

• Support airline customers by phone, delivering a great experience
• Handle high call volumes efficiently
• Stay calm, empathetic, and solution‑oriented during stressful interactions
• Make quick, sound decisions in real time

Skills

Customer service

Communication

Resilience

Job description

Your next career move starts in Barcelona.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Barcelona, Spain (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• Salary: €19,623.34 gross/year
• €1,000 welcome bonus
• Performance bonus: €120/month

What You'll Do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What We're Looking For

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities