Customer Service Representative (French) - Temporary contract

Tamarind Intelligence; Barcelona; Híbrido; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexible compensation

Vacation days

Barcelona office

Descripción de la vacante

MSX International Group in Barcelona is seeking a Customer Service Representative to join our multilingual team. You will handle calls and emails, follow up on inquiries, and update databases, with a 50% hybrid work model in our Barcelona office. The role is a temporary contract with a €20,000 gross annual salary.

You will be part of a dynamic customer service team, focusing on delivering high-quality support to dealers and clients while maintaining accurate records and proactive communication.

Formación

• You have a B2 level of English and are fluent in French.
• You are available full-time.
• You are a great communicator: you know how to speak with people, both on the phone and through written messages, and you love making connections.
• You are detail-oriented & organized.

Responsabilidades

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Conocimientos

B2 English

Fluent French

Customer service

Communication

Phone calls

Detail oriented

Organized

Descripción del empleo

Company Description

MSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 140 professionals.

Job Description

Do you have strong communication skills, a proactive attitude, and a passion for customer service?

Become our Customer Service Representative!

Your daily tasks will include:

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Qualifications

• We are looking for you if:

• You have a B2 level of English and are fluent in French.

• You are available full-time.

• You are a great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.

• You are detail-oriented & organized

Experience is a plus! You’ve worked in customer service, sales, or any people-focused role before, that’s even better!

Additional Information

What we offer:

• Temporary contract.
• Salary: €20,000 gross per year.
• You will be working from our Barcelona office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 1. San Just Desvern.
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

#LI-Hybrid

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.