Customer Service Representative – Dutch speaker

MSX International; Sant Just Desvern; Híbrido; EUR 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after training

23 vacation days + 3 extra company

MSX Bazaar discounts portal

Flexible compensation plan

Training and development

Modern Barcelona office

Descripción de la vacante

MSX International in Barcelona is looking for a Customer Service Agent to be the primary contact for OEM vehicle owners, managing and resolving cases with professionalism to ensure excellent service.

The role starts on-site in Barcelona, then transitions to a hybrid model (50% remote) after training, supporting major automotive brands in a multinational team.

Formación

• Native or bilingual Dutch speaker.
• English level B2-C1 or higher required.
• At least 2 years of experience in Customer Service, Contact Center, or related roles.
• Strong interpersonal, persuasive, and communication skills.
• Ability to assess and manage complex cases with problem-solving skills.
• Proficient in MS Office365 (PowerPoint and Excel basics).
• Basic knowledge of the automotive industry is a plus.

Responsabilidades

• Manage driver inquiries across multiple channels.
• Handle complex and escalated cases requiring deeper issue understanding.
• Monitor open cases until resolution.
• Escalate to higher-level or specialized teams when needed.
• Ensure a positive customer experience in all interactions.
• Maintain customer satisfaction in line with project KPIs.

Conocimientos

Dutch language

English (B2-C1)

Customer service

Interpersonal skills

Problem solving

MS Office365

Herramientas

MS Office365

Descripción del empleo

MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Barcelona brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands. If you want to grow, learn and be part of an international team, this is your place.

Job Description

As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.

Your Main Responsibilities

• Manage driver inquiries across multiple channels
• Handle complex and escalated cases requiring deeper issue understanding
• Monitor open cases continuously until resolution
• Identify when a case requires escalation to higher-level or specialized teams
• Ensure a positive customer experience throughout all interactions, even in challenging situations
• Maintain customer satisfaction levels in line with project KPIs

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

Qualifications

• You are a native/bilingual Dutch speaker
• You have a good level of English (B2-C1) is required
• You have at least 2 years of experience in Customer Service, Contact Center, Customer Relations or related positions
• You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills
• You have ability to assess and manage complex cases, with strong problem-solving skills
• You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel)
• You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus

What we offer

• Permanent full-time contract (40 hours/week)
• Salary: €24,000 gross per year
• Hybrid work: up to 50% after training
• 23 vacation days + 3 extra company days (26 total)
• MSX Bazaar employee discounts portal
• Flexible Compensation Plan (healthcare, transport, meal card, training)
• Training and development opportunities
• Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.

MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.

As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.