Customer Service Representative (German)

MSX International; Sant Just Desvern; Presencial; EUR 21.600 - 26.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Telecommuting policy

Flexible Compensation Plan

23 working days of vacation

Additional incentives

Descripción de la vacante

MSX International is seeking a Customer Service Representative based in Sant Just Desvern, Spain. This role involves supporting automotive dealerships by attending calls and emails, ensuring customer inquiries are resolved, and managing databases.

The successful candidate will have a C1 level of English and fluent German, with opportunities for hybrid work after an adaptation period. The position offers a permanent contract, comprehensive benefits, and a supportive team environment.

Formación

• C1 level of English and fluent in German.
• Preferably available full-time.
• Ability to work in a hybrid model post-training period.

Responsabilidades

• Attend calls and respond to emails from clients and dealerships.
• Follow up with customers until their inquiries are fully resolved.
• Update databases and draft reports.

Conocimientos

C1 level of English

Fluent in German

Descripción del empleo

About the Company

MSX International Group (MSXI) is a leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries.

Job Overview

We are seeking a Customer Service Representative to support automotive dealerships and clients.

Responsibilities

• Attend calls and respond to emails from clients and dealerships.
• Follow up with customers until their inquiries are fully resolved.
• Make reminder calls and follow up on incidents to achieve maximum satisfaction.
• Update databases, draft reports, and create summaries.

Benefits

• Permanent contract from day one.
• Salary: €24,000 gross per year.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5‑6 months).
• Part of a great team in an internationally consolidated company.
• Opportunity to gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training, etc.).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

Qualifications

• C1 level of English and fluent in German.
• Preferably available full-time.
• Will work from our Barcelona office in a 50% hybrid position, with the first 5‑6 months fully on‑site for the adaptation period.
• Location: Carrer de la Constitució, 2, 1ra planta, 08960 Sant Just Desvern, Barcelona.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.