Dutch Customer Service Agent

MSX International; Sant Just Desvern; Hybrid; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Transport card

Meal card

Training

Job summary

MSX International in Madrid is seeking a Customer Service Representative to handle calls and emails from clients and dealerships, with a proactive attitude and strong communication skills.

The role offers a permanent contract with a 50% hybrid work arrangement after a 3-month on-site adaptation period at Calle Albasanz 15, Madrid. English (B2) and Dutch fluency are required. Salary is €22.000 gross per year.

Qualifications

• You have a B2 level of English and are fluent in Dutch.
• Preferably available full-time.
• You will be working from our Madrid office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period.

Responsibilities

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Skills

English (B2)

Dutch fluency

Job description

Company Description

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Job Description

Do you have strong communication skills, a proactive attitude, and a passion for customer service?

Become our Customer Service Representative!

Your Daily Tasks Will Include

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Qualifications

We are looking for you if:

• You have a B2 level of English and are fluent in Dutch.
• You are preferably available full-time.
• You will be working from our Madrid office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period. Our office is located at Calle Albasanz 15. Madrid. Line 5. Suanzes Underground

Additional Information

• Permanent position with an indefinite contract from the beginning.
• Telecommuting policy of up to 50% of the monthly working hours after the adaptation period (approx. 3 months).
• Salary: €22.000 gross per year.
• Join a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.