Customer Service Representative (French)

MSX International; Madrid; Presencial; EUR 17.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid work arrangement

Office Madrid

Descripción de la vacante

MSX International in Madrid is seeking a Customer Service Representative fluent in French. You will answer calls and emails from clients and dealerships, ensuring inquiries are resolved and customers feel valued.

This full-time, hybrid role offers a permanent contract and a salary of €20,000 gross per year. The office is located at Calle de Albasanz, 15, 28037 Madrid, with 50% on-site during the initial adaptation period.

Formación

• You have a C1 level of English and fluent in French.

Responsabilidades

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Conocimientos

Fluent in French

C1 English level

Descripción del empleo

Customer Service Representative (French)

• Full-time
• Workplace Type: MSXI Office

MSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

multilingual and multicultural Contact Centeroperates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 140 professionals.

Do you have strong communication skills, a proactive attitude, and a passion for customer service?

Become our Customer Service Representative!

Your daily tasks will include:

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

We are looking for you if:

• You have a C1 level of Englishand are fluent inFrench.
• You are available full-time.
• You are a great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.

Experience is a plus! You’ve worked in customer service, sales, or any people-focused role before, that’s even better!

What we offer:

• Permanent contractfrom day one.
• Salary: €20,000gross per year.
• You will be working from our Madrid office in a50% hybridposition, with the first 3months approx. fully on-site for the adaptation period. Our office is located at Calle de Albasanz, 15, 28037 Madrid.
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

#LI-Hybrid

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.