Customer Service Representative (French or Italian)

MSX International; Madrid; Híbrido; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collective purchasing portal with discounts

Flexible Compensation Plan (medical insurance, transport card, meal card, training)

23 working days of vacation per year

Additional incentives for employee referral programs

Telecommuting policy up to 50% after training

Descripción de la vacante

Join a forward-thinking company as a Customer Service Representative, where you'll engage with clients and dealerships, providing exceptional service in a multilingual environment. This entry-level role offers the chance to gain insights into the automotive industry while working within a dynamic team. Enjoy the flexibility of a hybrid work model after the initial training period, along with attractive perks such as a global vision of the sector, vacation days, and a flexible compensation plan. If you're passionate about customer service and thrive in a collaborative setting, this opportunity is perfect for you!

Formación

• Fluency in French or Italian and B2 level of English is required.
• Strong customer service skills with experience in handling inquiries.

Responsabilidades

• Attend calls and respond to emails from clients and dealerships.
• Follow up with customers until their inquiries are fully resolved.

Conocimientos

Fluency in French

Fluency in Italian

B2 level of English

Customer service skills

Educación

High school diploma or equivalent

Herramientas

Database management software

Email communication tools

Descripción del empleo

Customer Service Representative (French or Italian)

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Your daily tasks will include:

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

We are looking for you if:

• You have a B2 level of English and are fluent in French or Italian.
• You are preferably available full-time, but we are also open to considering part-time applicants.
• You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period.

What we offer:

• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Salary: €20,000 gross per year.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX International offers equal opportunities regardless of sex, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy, or maternity.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Business Consulting and Services