Customer Service Representative (Dutch/Swedish/German)

MSX International; Madrid; Hybrid; EUR 19,800 - 24,200; Full time

Benefits offered by this job

MSX Bazaar: discounts for employees

Flexible Compensation Plan

23 vacation days per year

Telecommuting policy up to 50%

Job summary

An international consultancy in Madrid is seeking a Customer Service Representative fluent in Dutch, Swedish, or German. This role involves responding to client inquiries and providing top-notch customer service. The ideal candidate should have strong communication skills and a proactive attitude. This position offers a hybrid work arrangement after an initial on-site training period and provides a competitive salary of €22,000 gross per year.

Qualifications

• B2 level of English required.
• Preferably available full-time.

Responsibilities

• Attending calls and responding to emails from clients.
• Following up with customers until inquiries are resolved.
• Making reminder calls to achieve maximum satisfaction.
• Updating databases and drafting reports.

Skills

Strong communication skills

Proactive attitude

Fluent in Dutch, Swedish, or German

Job description

Overview

Join to apply for the Customer Service Representative (Dutch/Swedish/German) role at MSX International.

Base pay range information is provided by MSX International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients\' business processes and outcomes. With more than 25 years of industry experience, our multilingual and multicultural contact center operates with a proactive and dynamic approach. Today, our team comprises over 170 professionals, and we continue to grow.

Do you have strong communication skills, a proactive attitude, and a passion for customer service? Become our Customer Service Representative!

Responsibilities

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Qualifications

• You have a B2 level of English and are fluent in Dutch, Swedish or German.
• You are preferably available full-time, but we are also open to considering part-time applicants.
• You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approximately fully on-site for the adaptation period. Our office is located at Calle de Albasanz, 15, 28037 Madrid.

Benefits

• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Salary: €22,000 gross per year.

Do you think you\'re the ideal person for this position? We want to meet you! Apply now, and we\'ll review your application.

MSX International offers equal opportunities regardless of sex, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy, or maternity.

Seniorities and Employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Motor Vehicle Manufacturing

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