Customer Service Representative (Danish speaking) - Remote - JE01

Talkpush; Bellprat; Remote; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Full-time contract

Competitive salary

Remote in Spain

Referral bonus

Training provided

Career development

Zusammenfassung

Concentrix, a global technology and services leader, is seeking a Customer Service Representative to support our coffee industry clients remotely from Barcelona. This full-time role includes comprehensive training, career development, and a competitive compensation package.

Responsibilities include providing accurate information to customers, logging orders in the CRM, and delivering post-sales support across logistics, warranties, and refunds.

Qualifikationen

• Proficiency in Danish and advanced English required.
• Excellent communication skills across customer-facing scenarios.
• Good teamwork and drive for success.
• Previous experience in a similar position is a plus.

Aufgaben

• Provide accurate information to customers.
• Log and follow up on correct and valid orders or requests.
• Deliver high-quality post-sales service (logistics, warranties, refunds).
• Capture all required data elements in the CRM per training and policies.

Kenntnisse

Danish language proficiency

Advanced English

Excellent communication

Team player

Experience in similar role

Tools

CRM

Jobbeschreibung

Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, you will:

• Provide with accurate information to our customer.
• Logging and follow up of correct and Valid Orders or requests.
• Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds…)
• Capturing of all required data elements in CRM as required by client’s training, policies and procedures.

Your Qualifications

Requirements

• Are proficient or bilingual in Danish + advanced English
• Excellent communication skills in a variety of customer facing situations.
• Good team player with drive for success.
• Previous experience in similar position is a plus.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

• Full-time (39 hours/week) fixed term contract, Monday to Friday (09:00–18:00)
• Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonus
• Remote from anywhere in Spain
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1773658

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

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