Customer Representative (Dutch-speaking) - Hybrid LP02

Talkpush; Valencia; Hybrid; EUR 24,000 - 26,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Central office in Barcelona

Job summary

Concentrix is seeking a Customer Service Representative in Barcelona on a hybrid basis. You will handle inbound contacts via telephone, email, and chat, log calls, and guide customers through the claims process.

The role requires fluent Dutch and advanced English, a customer-focused attitude, and strong problem-solving skills. You will be part of a diverse, inclusive team with full training and development opportunities.

Qualifications

• Proficient or bilingual in Dutch plus an advanced level English.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand the customers’ needs.
• Ability to take ownership of, and progress calls to resolution or escalate as needed.

Responsibilities

• Take incoming customer contacts (phone, email, chat, other alerts) and resolve users’ requests.
• Log call details onto call management systems and respond within SLA.
• Maintain up-to-date product and policy knowledge.
• Escalate potential service issues when necessary.
• Guide customers through the claims process.
• Monitor and report on customer service performance.
• Keep up to date with latest products, processes, and policy changes.

Skills

Dutch & English

Customer service

Active listening

Job description

Experience the power of a game-changing career

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise
• Escalate potential service issues
• Guide customers through the claims process
• Monitor and report on customer service performance
• Keep up to date with all the latest products, processes and policy changes

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Dutch plus an advanced level English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

It will be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• 39 hours/week permanent contract: Monday to Friday: from 08:30 to 17:30
• Salary 23,900 euros gross/year + a bonus of up to 1,200 euros gross/year
• Central office location in either Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

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