Customer Service Representative (Spanish speaking) – Onsite - KL01

Talkpush; Bellprat; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Central location in Barcelona

Bring-a-friend (referral) bonus

Full paid training

Bonus up to €2,000

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative to join onsite team. You will handle inquiries via phone, email, chat, and maintain SLA, while expanding product knowledge. Fluency in Spanish and advanced English is required, with a friendly, proactive attitude.

The role offers a full-time 39-hour week, central Barcelona location, paid training, and a potential annual bonus. We are committed to equality of opportunity and provide a supportive workplace for all colleagues.

Formación

• Bilingual Spanish and advanced English are required.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand the customers’ need.

Responsabilidades

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Ensure contractual SLA is maintained.

Conocimientos

Bilingual Spanish/English

Customer care skills

Communication

Herramientas

Windows

MS Office

Internet configuration

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Spanish and advanced in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

It will be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Fixed Term until 29/01/2027
• Salary 19.623,34 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1774009

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

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