CS

Concentrix; Bellprat; Hybrid; EUR 20,000 - 23,000; Full time

Benefits offered by this job

Full-time 39h

Barcelona office

Training available

Career development

Referral bonus

Competitive salary

Job summary

Concentrix in Barcelona (hybrid) is seeking a Customer Service Sales Representative to join a dynamic, tech-driven team. You will engage with customers, drive sales and deliver exceptional service while advancing their brands.

Native Swedish and advanced English are required, along with proven sales skills and IT literacy. The role offers a 39-hour week, hybrid working, and a structured training and development program with a performance bonus potential.

Qualifications

• Native Swedish and advanced English required.
• Knowledge of sales techniques (upsell, cross-sell, objection handling) preferred.
• Customer-driven and target oriented.
• IT knowledge and technical understanding.
• Minimum of 1 year relevant experience.
• Strong listening and qualification skills.

Responsibilities

• Execute and achieve sales quota and targets.
• Articulate the value proposition and act as POC for customers.
• Review client satisfaction and escalate issues as needed.
• Communicate client feedback for follow-up and resolution.
• Handle inbound inquiries regarding sales, products or services.
• Outbound activities to recover orders or convert quotes.
• Prepare proposals ensuring technical and commercial soundness.
• Identify customer needs through effective questioning.
• Track and report sales pipeline activity in CRM.

Skills

Swedish (native)

English (advanced)

Sales skills

Customer service

IT literacy

Listening skills

Qualification skills

Job description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (hybrid) , you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Consumer Sales Representative on our team, you will:

Key Responsibilities

• Execute and achieve sales quota and targets


• Articulate the HP Store value proposition and act as POC for HP customers


• Reviewing level of client satisfaction and escalating issues when necessary


• Communicate client feedback to appropriate parties for follow up and resolution


• Fast and effective response and resolution of incoming customer enquiries regarding sales, procucts or additional services


• Handle and close inbound customer querries to achieve quarterly quota


• Outbound activties when necessary to recover orders or convert quotes or execute targeted campaigns.


• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound


• Ability to ask the right questions to identify customer needs


• Track, manage and report ongoing activity related to sales pipeline


• Login all customer contacts in the CRM system in use at the time.


• Maximize Store revenue by upselling/cross-selling to increase order value and AOV


• Awareness of Online Store promotions and campaigns to maximize their success


• Ensuring personal knowledge of the Store portfolio is maintained


• Maintain good CRM hygiene and tracking by accurately tracking all events within the CRM

Requirements

• Native Swedish and Advanced level of English


• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)


• Customer Driven and motivation to work in sales


• Achievement and target oriented


• IT knowledge and technical understanding


• Minimum of 1 year relevant experience


• Strong personal interest & curiosity in IT products and applications


• Real capability to listen to customers


• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs


• Exceptional customer facing and customer care skills

Nice to Hav e

• Knowledge of IT solutions (cloud, managed services, cybersecurity, infrastructure, etc).


• Experience with sales engagement tools (e.g., LinkedIn Sales Navigator, Outreach, SalesLo

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• - Full time 39 hours/week contract: Monday to Thursday from 9:00 to18:00 and Friday 9:00 to 17:00


• - Salary 20.000euros gross/year + up to 3.000 euros gross/year in bonus


• - Great office location in Barcelona


• - Friends hunting (referral) bonus


• - Full paid training about the company and the project you will be working on


• - Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

What to expect

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