Customer Service Representative (French and Spanish speaking) - Onsite - JE01

cnx; Barcelona; Presencial; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite Barcelona Office

Referral bonus opportunities

Fully paid training

Descripción de la vacante

Concentrix is seeking a Customer Service Representative in Barcelona (On-site) to support French and Spanish speaking customers. You will provide accurate information, log and follow up on orders, and handle post-sales inquiries within a fast-growing tech-focused environment.

Ideal candidates are bilingual in French and Spanish with excellent communication skills, a collaborative mindset, and prior experience in similar roles. On-site office in Barcelona with full-time hours and paid training.

Formación

• Bilingual in French and Spanish.
• Excellent communication skills across customer facing situations.
• Strong teamwork and collaboration.
• Previous experience in a similar Customer Service role is a plus.

Responsabilidades

• Provide accurate information to our customers.
• Log and follow up on correct and valid orders or requests.
• Deliver high-caliber customer service on post-sales requisitions (logistics, warranties, refunds).
• Capture all required data elements in CRM as required by client training and policies.

Conocimientos

French & Spanish

Strong communication

Team player

Experience in similar role

Descripción del empleo

Customer Service Representative (French and Spanish speaking) - Onsite - JE01

Job Description

Step into a Game-Changing Career

Ready to join an innovative and fast-growing team? We're a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people - our clients, their customers, our teams, our community, and our planet.

• Provide with accurate information to our customer.
• Logging and follow up of correct and Valid Orders or requests.
• Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)
• Capturing of all required data elements in CRM as required by client's training, policies and procedures.

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Requirements

• Are proficient or bilingual in French + advanced level of Spanish
• Excellent communication skills in a variety of customer facing situations.
• Good team player with drive for success.
• Previous experience in similar position is a plus.

What's in It for You

We go beyond expectations by creating experiences that truly stand out. That's why we invest in our people, technology, and future - including yours. In this role, you'll benefit from:

• Full-time (39 hours/week) temporary contract, Monday to Friday (09:00-18:00)
• Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonus
• Onsite Barcelona Office
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, French, Spanish (Required)

Time Type: Full time