Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Sur place; EUR 20 000 - 24 000; Plein temps

Avantages offerts par ce poste

Full-time 39 hours/week

Permanent contract

Central Barcelona location

Paid training

Referral bonus program

Career development opportunities

Résumé du poste

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative (Danish-speaking) to work on-site.

You will handle customer contacts, provide solutions within SLA, and grow product knowledge while supporting automotive clients. The role is full-time, based in central Barcelona with a competitive base salary of €21,700 plus up to €2,000 in bonus, paid training, and clear career development opportunities.

Qualifications

• Danish fluency and English proficiency required.
• Minimum 1 year of customer service experience.
• Working knowledge of Windows/MS Office and Internet configuration.
• Ability to work on-site in Barcelona and handle customer inquiries.

Responsabilités

• Handle incoming customer contacts via phone, email, chat, and other channels.
• Log call details in the system and resolve or escalate within SLA.
• Maintain product and application knowledge for customers.
• Ensure adherence to contractual SLAs and service quality.
• Provide coverage for colleagues as needed and support supervisors.

Connaissances

Danish language

English language

Customer service experience

Windows / MS Office

On-site work

Automotive industry knowledge

Teamwork

Description du poste

Job Title

Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do in This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained
• Provide cover for other Agents in their absence, either within the same team or across teams
• Understand and comply with administrative duties including holiday, sickness and overtime
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Danish and are fluent in English
• Have 1 year working experience in Customer Service
• Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have good disposition to work in a customer service environment
• Can take ownership and progress calls to resolution or to escalat call to resolution
• Experience in the automotive industry
• Have working experience with electric vehicles or possess your own

Why Join Us

We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

Concentrix is an equal opportunity employer.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00
• Salary 21 700 euros gross/year + up to 2000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Location and Working Hours

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Danish (Required), English

Time Type: Full time