Customer Service Representative (Danish-Speaking) - On-Site

Concentrix Spain; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Central location Barcelona

Referral bonus

Full training

Career development programs

Job summary

Concentrix Spain is seeking a Customer Service Representative in Barcelona (on-site) to join our growing team and support leading brands in the automotive and EV sectors. You will handle incoming contacts via phone, email, and chat, resolve issues within SLA, and escalate when needed.

The ideal candidate is fluent in English, proficient in Danish, with at least 1 year of customer service experience, and comfortable with IT platforms such as Windows/MS Office.

Qualifications

• Proficient in Danish and fluent in English.
• At least 1 year of customer service experience.
• Working knowledge of Windows and MS Office.
• Ability to own and progress calls to resolution.
• Experience in the automotive industry or EVs preferred.

Responsibilities

• Take incoming customer contacts via telephone, email, chat and other alerts and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge related to applications for individual customers.
• Ensure contractual SLA is maintained.
• Provide cover for other agents as needed.
• Handle administrative duties including holiday, sickness and overtime.

Skills

Danish

English

Customer service

IT platforms (Windows/MS Office)

Resolution ownership

Education

1 year customer service experience

Tools

Windows

MS Office

Job description

Description

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained
• Provide cover for other Agents in their absence, either within the same team or across teams
• Understand and comply with administrative duties including holiday, sickness and overtime
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Requirements

Your qualifications

• Are proficient or bilingual in Danish and are fluent in English
• Have 1 year working experience in Customer Service
• Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have good disposition to work in a customer service environment
• Can take ownership and progress calls to resolution or to escalated call to resolution
• Experience in the automotive industry
• Have working experience with electric vehicles or possess your own

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

Offer

What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00
• Salary 21 700 euros gross/year + up to 2000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Equal opportunity statement

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1769793