Danish Speaking Customer Service Representative For Booking

Teleperformance Spain; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

27 holidays per year

Rotating shifts

Permanent contract after probation

Modern office near Glories (Westfield)

Job summary

Teleperformance Spain is seeking a Danish Speaking Customer Service Representative for Booking in Barcelona, Catalonia. You will empathize with customers, listen and resolve issues, mediating between travellers and accommodation suppliers worldwide, using email and phone to provide accurate information.

The role emphasizes problem-solving, strong communication, and the ability to adapt to shifting priorities within a multicultural team environment.

Qualifications

• Danish language at C2 level and advanced English.
• Excellent written and spoken communication.
• Proficient with Office 365 and CRM databases.
• Strong problem-solving and solution-driven mindset.
• Positive, motivated mindset to handle tricky customer problems.
• Goal-oriented approach and adaptability to changing priorities.
• Affinity with accommodation platforms.
• Experience in customer service or contact centers is valued.

Responsibilities

• Understand and identify customer needs.
• Listen, respond and mediate between international travellers and accommodation suppliers.
• Provide accurate information and follow set processes via email and phone.
• Maintain high level of customer service.

Skills

Danish C2

English

Communication

Problem solving

Office 365

CRM systems

Team player

Open-minded

Accommodation platforms

Customer service

Tools

Office 365

CRM Database

Job description

Danish Speaking Customer Service Representative for Booking Barcelona, Catalonia, ES

Job responsibilities

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service. Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Danish: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits Contract

• 38,5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory)
• Salary:22.249 € gross/year
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits

• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.