Danish Customer Service Advisor

Newco communications; Barcelona; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Salary package

Bonus program

Permanent contract

Holidays

Growth opportunities

Coffee & fruit

Tax-free benefits

Well-being app

Spanish lessons

Job summary

Newco communications in Barcelona is seeking Customer Service Representatives fluent in Danish and English to join our hybrid work model.

Your role will include training and supporting customers with payment terminals or online solutions, resolving issues from home or the office, and handling calls and emails with a service‑oriented approach.

You will manage admin tasks, collaborate with colleagues, and enjoy a benefits package with a base salary and bonuses, plus growth opportunities.

Qualifications

• Danish language fluency (spoken and written) and English proficiency required.
• Experience in customer service is a plus but not mandatory.
• Comfort with using computer systems and various software applications.

Responsibilities

• Communicate with B2B customers by phone and email to provide service‑oriented solutions.
• Handle administrative tasks and follow up on questions and requests.
• Foster a positive team environment and ensure customers feel valued.

Skills

Danish language

English language

Customer service

Education

High school diploma

Job description

Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a Danish speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds with our innovative hybrid working model!

Tasks

In this role, you will dive into a comprehensive training program to get ready for top-notch customer service for one of our clients in the payment industry.

You will support customers with the setup and configuration of their payment terminals or online solutions, as well as addressing and resolving any reported issues they may encounter. Both from the comfort of your home and within our vibrant office space.

The responsibilities:

• Communication: Connect with B2B customers via phone and email, providing service-oriented solutions.
• Administration: Keep things organized by handling admin tasks and following up on questions and requests.
• Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Requirements

Your profile:

• Native-level proficiency in Danish (both spoken and written) and a good command of the English language.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
• Comfortable using computer systems and various software applications.
• Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.

Benefits

What we offer:

• Base salary: €1,559.25 gross per month (based on a 39-hour contract)
• Monthly bonus:

• €200 gross per month (based on planning adherence & quality).
• After 6 months, the bonus increases to 300 per month with new targets.
• After 12 months, the bonus goes up to €350 per month with additional targets.
• After 18 months, the base salary increases to €1,600, plus the €350 monthly bonus.

• Permanent contract after a 1-month probation period
• You accrue1.9 paid holidays per month
• Opportunities for growth and professional development
• A diverse, supportive, and collaborative team environment
• Unlimited coffee and fresh fruit on office days for an energy boost
• A diverse, friendly, and collaborative team culture
• Tax free benefits (restaurant/Transport/Day Care)
• Access to a mental health and well-being support app
• Free online Spanish lessons outside working hours

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.