Fashion Support Consultant (Catalan speaking) - Onsite - MS01

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time 39h/week

Temporary contract

Office in central Barcelona

Referral bonus

Full paid training

Career development programs

Job summary

Concentrix is hiring a Fashion Support Consultant (Catalan speaking) for an onsite role in Barcelona. You will handle incoming calls, emails, and chats from customers and boutiques, resolving issues within SLA and maintaining up-to-date product knowledge.

Training is provided to support career growth and success. The role offers full-time hours (39h/week), a temporary contract, and a base salary of 19,623.24 euros gross per year plus a bonus up to 1,200 euros gross per year.

Qualifications

• Bilingual in Catalan and Spanish with advanced English.
• Strong customer service mindset and listening skills.
• Ability to own and progress calls to resolution or escalate as needed.

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Skills

Catalan & Spanish proficiency

Advanced English

Customer service mindset

Communication skills

Tools

Windows

MS Office

Internet configuration

Job description

Job Title: Fashion Support Consultant (Catalan speaking) - Onsite - MS01

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Consultant you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Your qualifications

• Are proficient or bilingual in Catalan and Spansih plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

It would be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

What’s in it for you

• Full-time 39 hours/week, Monday-Friday 9-18h
• Temporary contract
• Salary 19.623,24 euros gross/year + up to 1.200 euros gross/year in bonus
• Office in central Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1774502 Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Catalan (Required), English, French, Spanish

Time Type: Full time2027-01-31

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.