Field Service Engineer (English-speaking) - Hybrid HD01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Training program

Career development

Referral bonus

Great location

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Field Service Engineer (English-speaking) to install, service, and repair customer equipment in a hybrid setting, with on-site work and remote support as needed.

You will provide remote diagnostics, manage escalations, document actions, and train customers on operation and maintenance while ensuring safety and quality standards. Fluency in English is required; Spanish is a plus for team collaboration.

Qualifications

• Proficient English; Spanish a plus.
• Read and interpret electrical diagrams; knowledge of electrical/electronic systems.
• Experience in field service or technical support in electromechanical environments.
• Strong troubleshooting and remote diagnostics skills.

Responsibilities

• Deliver on-site service: install, commission, maintain, and repair equipment.
• Provide remote technical support and manage escalations.
• Handle multiple escalations while meeting SLA.
• Document service activities and train customers on operation.
• Ensure compliance with safety and quality standards.
• Communicate service delivery in English; travel to customer sites.

Skills

English proficiency

Electrical diagrams

Troubleshooting

Field service

Job description

Job Title: Field Service Engineer (English-speaking) - Hybrid HD01

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Field Service Engineer in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

What you will do in this role

• Deliver on‑site service via work orders: install, commission, maintain, and repair customer equipment
• Provide remote technical support and manage complex escalations, including L1 analysis and advanced troubleshooting
• Handle multiple escalations in parallel, meeting SLA targets and minimizing upward escalation
• Document service activities, produce technical reports, and train customers on operation and basic maintenance
• Ensure compliance with safety and quality standards
• Communicate service delivery in English (additional languages a plus)
• Demonstrate flexibility to travel and work at customer sites

Concentrix is a great match if you have:

• A native or proficient level in English and f you speak Spanish it would be a plus
• Ability to read and interpret electrical diagrams; solid knowledge of electrical and electronic systems
• Strong hands‑on technical skills with high attention to detail and an engineering mindset
• Ability to analyze complex machine behavior, understand subsystem interactions, and develop advanced troubleshooting solutions
• Experience supporting installations, site preparation, and complex systems (mechanical, electrical, water)
• Proven background in field service, maintenance, or technical support within electromechanical or industrial environments
• Strong troubleshooting, problem‑solving, and remote diagnostics skills, with high productivity and low re‑escalation rates
• Solid business and operational awareness, including KPI understanding, responsible parts usage, and work order optimization
• Ability to propose process improvements, workflow enhancements, and efficiency gains
• Strong customer‑facing and communication skills, able to manage critical situations through full resolution
• Collaborative, growth‑oriented team player who actively contributes to technical forums and meetings

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Thursday 14-23h, Friday 14-22h or Monday to Thursday 17h-2:00, Friday 17:00-1:00
• Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus
• Great location in Barcelona
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1772145 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English (Required), French, Spanish Time Type: Full time Mission: Hi, we're Concentrix.

We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.