Quality Analyst (Catalan - speaking) - Remote AV01

Concentrix; Barcelona; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Remote work from anywhere in Spain

Full paid training

Career development programs

Job summary

Concentrix is seeking a Quality Analyst (Catalan - speaking) to monitor quality processes, analyze metrics, and drive improvements while working remotely from Spain. You will collaborate with cross-functional teams and maintain documentation to ensure high standards of service.

The role requires fluency in Catalan and English, a related degree, and 2–4 years of experience, along with strong analytical and communication skills and MS Office proficiency.

Qualifications

• Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque.
• Advanced English proficiency.
• A bachelor's degree in a related field, with 2–4 years of experience preferred.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.
• Strong organizational skills, initiative, and the ability to manage multiple priorities and deadlines.
• Professionalism and the ability to build effective working relationships.

Responsibilities

• Monitor quality processes and customer interactions to ensure compliance with standards.
• Analyze quality metrics, identify trends, and conduct root cause analysis.
• Recommend and implement process improvements to enhance performance and customer satisfaction.
• Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.
• Provide feedback and reports on quality performance and key trends.
• Maintain quality documentation, reporting standards, and data accuracy.

Skills

Catalan language proficiency

English proficiency

Analytical skills

Communication skills

MS Office

Organizational skills

Multitasking

Professionalism

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Job Title: Quality Analyst (Catalan - speaking) - Remote AV01

Ready to lead a team, develop talent, and drive results? Are you a natural leader who enjoys motivating people, solving problems, and helping others reach their potential? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance.

What will you do?

• Monitor quality processes and customer interactions to ensure compliance with standards.
• Analyze quality metrics, identify trends, and conduct root cause analysis.
• Recommend and implement process improvements to enhance performance and customer satisfaction.
• Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.
• Provide feedback and reports on quality performance and key trends.
• Maintain quality documentation, reporting standards, and data accuracy.

What are we looking for?

• Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque.
• Advanced English proficiency.
• A bachelor's degree in a related field, with 2–4 years of experience preferred.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.
• Strong organizational skills, initiative, and the ability to manage multiple priorities and deadlines.
• Professionalism and the ability to build effective working relationships.

What’s in it for you

• Full-time 39 hours/week contract: Monday to Friday rotative schedule from 9:00 to 20:00
• Salary 22.000 euros gross/year + up to 3.500 euros gross/year in bonus
• Work remotely from anywhere in Spain
• Full paid training on the company and the project you\'ll be working on
• Career development programs, specialized courses

Ready to lead the way? Bring your leadership skills, people-focused approach, and passion for performance to a role where you can make a real impact.

Concentrix is an equal opportunity employer We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Company Overview

Language Requirements: Time Type: Mission: Hi, we\'re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech‑powered, intelligence‑fuelled. Every day we’re busy helping over 2000 of the world\'s best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, and building loyalty to drive revenue. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.