Team Leader (Catalan - speaking) - Remote AV01

Concentrix; Barcelona; Teletrabalho; EUR 20 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

39 hours/week

Remote work from anywhere in Spain

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Team Leader who speaks Catalan to manage a Customer Service team remotely across Spain. You will coach, monitor KPIs, and drive performance while supporting recruitment and onboarding. A high school diploma and Catalan fluency, plus English skills, are required.

The role offers a full-time schedule, remote work option, and opportunities for training and career development within a global tech services leader.

Qualificações

• High school diploma or equivalent.
• Fluency in at least one co-official Spanish language: Catalan, Valencian, Galician, or Basque.
• Good verbal and written English skills.
• Customer service experience, with at least 6 months for external candidates.
• At least 12 months of leadership or management experience for external candidates.
• Strong coaching, communication, mentoring, and team management skills.
• Analytical thinking and the ability to interpret performance data.
• Knowledge of Excel, reporting tools, and operational processes.
• A proactive mindset, adaptability, and the ability to motivate others.

Responsabilidades

• Lead, support, and motivate a team of Customer Service Advisors to achieve performance targets.
• Monitor team performance, quality, productivity, and customer satisfaction KPIs.
• Provide regular coaching, feedback, mentoring, and performance reviews.
• Identify training needs and organize workshops and development activities.
• Monitor customer interactions, ensure quality standards, and support the resolution of escalations.
• Manage team schedules, attendance, and daily operations.
• Analyze performance data, identify improvement opportunities, and collaborate with other departments.
• Support recruitment, onboarding, and employee development activities.

Conhecimentos

Leadership

Coaching

Mentoring

Data analysis

Communication

Formação académica

High school diploma or equivalent

Ferramentas

Excel

Reporting tools

Descrição da oferta de emprego

Job Title: Team Leader (Catalan - speaking) - Remote AV01

Ready to lead a team, develop talent, and drive results? Are you a natural leader who enjoys motivating people, solving problems, and helping others reach their potential? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance.

What will you do?

• Lead, support, and motivate a team of Customer Service Advisors to achieve performance targets.
• Monitor team performance, quality, productivity, and customer satisfaction KPIs.
• Provide regular coaching, feedback, mentoring, and performance reviews.
• Identify training needs and organize workshops and development activities.
• Monitor customer interactions, ensure quality standards, and support the resolution of escalations.
• Manage team schedules, attendance, and daily operations.
• Analyze performance data, identify improvement opportunities, and collaborate with other departments.
• Support recruitment, onboarding, and employee development activities.

What are we looking for?

• High school diploma or equivalent.
• Fluency in at least one co-official Spanish language: Catalan, Valencian, Galician, or Basque.
• Good verbal and written English skills.
• Customer service experience, with at least 6 months for external candidates.
• At least 12 months of leadership or management experience for external candidates.
• Strong coaching, communication, mentoring, and team management skills.
• Analytical thinking and the ability to interpret performance data.
• Knowledge of Excel, reporting tools, and operational processes.
• A proactive mindset, adaptability, and the ability to motivate others.

What’s in it for you

• Full-time 39 hours/week contract: Monday to Friday rotative schedule from 9:00 to 20:00
• Salary 22.000 euros gross/year + up to 3.500 euros gross/year in bonus
• Work remotely from anywhere in Spain
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Ready to lead the way? Bring your leadership skills, people-focused approach, and passion for performance to a role where you can make a real impact.

Concentrix is an equal opportunity employer We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Time Type: Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.