Customer Service Representative

The lemon Consulting; Barcelona; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A customer service firm in Barcelona is seeking a Customer Service Representative. The role involves communicating with customers via various channels, handling inquiries, and resolving issues. Candidates must be fluent in Danish and have strong communication skills. The position offers an excellent remuneration package and career development opportunities in a dynamic team environment.

Servicios

Excellent remuneration package

Full paid training

Career development program

Opportunities for a career abroad

Dynamic and creative team atmosphere

Guidance to reach career potential

Formación

• 1 Year Previous experience in Sales B2B.
• Achievement and goal-oriented.
• Previous experience working with channel is a plus.

Responsabilidades

• Answer phone calls, emails, and chat messages from customers.
• Handle post-purchase concerns such as missing items, damaged products.
• Assist customers with return requests, exchanges, and refunds.
• Work with departments to resolve customer issues.
• Document all customer interactions and resolutions.
• Achieve targets for response time and customer satisfaction.

Conocimientos

Native/Fluency in Danish

Good level of English

Strong communication skills

Solid Sales Background

Good computer skills

Motivated and self-starter

Descripción del empleo

• Position: Customer Service Representative
• Location: Barcelona, Spain
• Employment type: Full-time
• Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Answer phone calls, emails, and chat messages from customers regarding their orders or service.
• Handle post-purchase concerns such as missing items, damaged products, or delays.
• Assist customers with return requests, exchanges, and refunds in line with company policies.
• Enter and update customer information and order details in the system.
• Work with the warehouse, shipping, and billing departments to resolve customer issues.
• Check in with customers to confirm resolution of issues or to gather feedback.
• Document all customer interactions and resolutions in the CRM or internal tracking system.
• Offer guidance or clarification about product features, warranties, and usage.
• Achieve targets for response time, resolution rate, and customer satisfaction.
• Keep up to date with product updates, company procedures, and promotional offers.

REQUIREMENTS:

• Native/Fluency in Danish, both written and oral. Good level of English
• Strong communication skills
• Solid Sales Background (outbound environment)
• Achievement and goal oriented.
• Good computer skills
• 1 Year Previous experience in Sales B2B
• Previous experience working with channel is a plus
• Motivated and self-starter
• Follow the security rules of the company

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Full-time contract
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses
• Opportunities for a career abroad through the International Mobility Program
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential