Customer Service Consultant m/f/d (8502)

FLYERALARM; Barcelona; On-site; EUR 22,000 - 26,000; Full time

Job summary

FLYERALARM Spain is seeking a Customer Service Representative in the Barcelona area. You will be the first point of contact for customers by phone and email, advising on products, configuring orders, and coordinating with the production team in Germany to ensure smooth order progress.

Ideal candidates hold a graphic design degree, have prepress or design experience, and are fluent in Spanish and English (Catalan or German a plus). The role is full-time with a monthly salary of €2,000–€2,300.

Qualifications

• A degree in graphic design or advanced vocational degree, preferably in business or design.
• Experience in prepress or graphic design is a major plus.
• Extensive work experience and experience in customer service.
• Excellent command of Spanish, both spoken and written; knowledge of Catalan and English is beneficial.

Responsibilities

• Assist customers via phone and email, advising on FLYERALARM's product portfolio and options.
• Coordinate order-related matters with our production team in Germany and keep customers informed about order status.

Skills

Customer service

Spanish language

English language

Catalan knowledge

Education

Graphic design degree or related

Job description

Did you know? We are one of the largest German e-commerce companies and are looking for reinforcement in Spanien

As a Customer Service Representative, you will be the first point of contact for our customers via phone and email. In this role, you will provide professional and customer-focused support, advising customers on FLYERALARM's extensive product portfolio and available options. You will assist them throughout the ordering process, help configure products according to their needs, and, when required, support them with adjustments to print files. Working closely with our production team in Germany, you will coordinate order-related matters, keep customers informed about the status of their orders, and ensure a smooth and positive customer experience at every stage. With your friendly, service-oriented, and calm approach, you will play a key role in delivering outstanding customer satisfaction.

Your profile:

• A degree in graphic design or an advanced vocational degree, preferably in business or design.
• Experience in prepress or graphic design is a major plus
• You have extensive work experience
• Experience in customer service
• Excellent command of Spanish, both spoken and written. Knowledge of Catalan is a plus
• Good command of English, both spoken and written. If you speak German, that would be fantastic.
• Preferably, you live in the Barcelona area or are willing to relocate.
• You consider yourself a friendly, enthusiastic person who can handle stress, has strong communication skills, is results-oriented, and has business acumen

What we offer:

• A fixed salary of between 2,000 and 2,300 euros gross per month, depending on your skills and experience (based on a 40-hour workweek)